Returns & Refunds Policy — Digital Products
The Nutrition Studio
Because our products (checklists, meal plans, trackers, guides, and other digital downloads) are delivered instantly and can be accessed or used immediately upon purchase, we're unable to offer refunds or exchanges simply for change of mind once a product has been downloaded.
When a refund will be provided
We will provide a refund or replacement file where:
You experience a genuine technical issue preventing you from accessing or downloading your purchase, and our support hasn't been able to resolve it
The product is faulty, significantly different from its description, or does not do what it's advertised to do
This is consistent with your rights under Australian Consumer Law, which guarantees still apply to digital products regardless of any policy stated here.
Before you buy
Each product listing includes a description and preview so you can see what's included before purchasing. Please review this carefully, as we're unable to offer refunds for products purchased in error or where the buyer simply changes their mind.
How to request support or a refund
If you're experiencing an access issue or believe your purchase is faulty, contact us at troy@thenutritionstudio.com.au with your order confirmation and a description of the issue. We aim to respond within 2 business days.
Licence & usage
All digital products are licensed for personal, single-use, non-commercial use only. They may not be copied, reproduced, resold, shared, or redistributed in any form. Full licence terms are included with each product.
